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Privacy Policy

We, Chaleuria Sdn Bhd [Company No.: 1322256-A] respect the privacy of individuals with regard to personal data and are committed to protecting the privacy of our users/customers (collectively, “Users”), and strive to provide a safe and secure user experience.

This Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 (“Act”), which describes how your information (“Personal Data”) is collected and used and your choices with respect to your Personal Data. For absolute clarity, any reference to “we”, “our” or “us” in this Privacy Policy refers to Chaleuria Sdn Bhd. The following discloses our information gathering and dissemination practices for chaleuria.com (“Website”) owned by Chaleuria Sdn Bhd and if relevant, for the use of, or purchase of any products and/or services offered by Chaleuria Sdn Bhd.

Information collected by the Website

Our Website’s servers do not automatically recognize specific information about individual users on our Website upon visiting our site. In addition, our servers do not automatically record information regarding a User unless the User supplies it.

We collect information about Users during the registration process, and or, ordering on our site to help with your experience on our site.

Information may also be collected through their participation in certain activities, including contests and polls; and through the use of cookies.

The User-supplied information collected through the registration process, surveys, or other similar vehicles is used to improve the content of our sites, used for our marketing purposes or used to quickly process your transactions. It is not shared with other organizations for commercial purposes unless specifically stated herein.

All transactions or purchases are processed through a gateway provider and are not stored or processed on our servers.

Purpose of Personal Data collected

Personal Data that you provide to us voluntarily on our Website and other related channels may be processed and/or disclosed to our Vendors (as hereinafter defined) for the following purposes (collectively, “Purposes”):

  • To manage, verify and complete transactions with you;

  • To understand and analyse our sales, and your needs and preferences;

  • To develop, enhance, market and provide products and services to meet your needs;

  • To enable you to participate in promotions and contests;

  • To process refunds;

  • To improve our services;

  • To respond to your requests or complaints;

  • To process your payment transactions;

  • To comply with any regulatory, statutory or legal obligation imposed on us by any relevant authority.

Although the precise details of the Personal Data collected will vary according to the specific purposes (such as contact form, contests, registration or purchasing on our site), we may typically collect the following Personal Data from or in relation to you:

  • Name;

  • Address;

  • Phone number (s);

  • Email address;

Use and Disclosure

We may disclose your Personal Data within Chaleuria Sdn Bhd and/or to the Vendors (as hereinafter defined) for the Purposes set forth hereinabove in accordance with the terms and conditions set out herein.

We are responsible for the Personal Data under our control, including Personal Data disclosed by us to a Vendor (often referred to as the data processor and third party service providers). “Vendor” in this Privacy Policy means in relation to Personal Data, any person or entity (other than our own employee) who processed the Personal Data on behalf of us and/or who provide third party services for us. “Processing” in relation to Personal Data means for example obtaining, recording, holding or using the Personal Data in carrying out any operation or set of operations on the Personal Data and/or providing its respective services to us.

We take every measure to provide a comparable level of protection for Personal Data should the information be processed by a Vendor.

We use and disclose aggregated non-personally identifying information collected through the Website as part of our organization’s process of constantly improving the Website, and the products and services offered by Chaleuria Sdn Bhd.

Storage and Retention of Personal Data

Your Personal Data shall be stored in our servers located in the United States. It may be necessary to transfer your Personal Data to third party service providers based/located outside Malaysia. By continuing to use the Website, products and/or services of Chaleuria Sdn Bhd, you hereby consent to such transfer.

Any Personal Data supplied by you will be retained by us as long as necessary for the fulfilment of the Purposes stated in (Information Collected By the Website) above or as required to satisfy legal regulatory, accounting requirements or to protect our interests.

Save and except as provided in (Right of Access to Personal Data) hereof, we do not offer any online facilities for you to delete your Personal Data held by us.

How Email and ‘Contact Us’ messages are being handled

We may preserve the content of any email or “Contact Us” or other electronic message that we receive.

Any Personal Data contained in those messages will only be used or disclosed in ways set out in this Privacy Policy.

The message content may be monitored by our service providers or employees for purposes including but not limited to compliance, auditing and maintenance or where email abuse is suspected.

Automatic Collection of Non-Personally Identifiable Data

When you access the Website and/or use of any product/services offered by Chaleuria Sdn Bhd, we may automatically (i.e., not by registration) collect, use and disclose non-personally identifiable data, including but not limited to information about your Internet browser and operating system, number of visits, average time spent on the site and pages viewed.

We may use and disclose these non-personally identifiable data and share it within Chaleuria Sdn Bhd and/or third parties to inter alia; monitor the attractiveness of the Website and improve our performance/product/services/content on an aggregate, anonymize and non-personally identifiable basis. However, please be assured that this information is not intended to be used to personally identify you.

For example, we may collect:

  • Device information— such as your hardware model, IP address, other unique device identifiers, operating system version, browser type and settings, such as language and available font settings, and settings of the device you use to access our Website.

  • Usage information— such as information about your usage of the Website, products and/or services offered by Chaleuria Sdn Bhd, the time and duration of your usage and other information about your interaction with content offered by Chaleuria Sdn Bhd, and any information stored using cookies, mobile ad identifiers, and similar technologies that we have set on your device. For detailed information about our use of cookies, web beacons, and other technologies, see Online Tracking and Advertising in paragraph (7) below.

  • Location information— such as your computer’s IP address, your mobile device’s global positioning system (GPS) signal or information about nearby WiFi access points and cell towers that may be transmitted to us when you use certain services.

 Online Tracking and Advertising

How We Use Cookies.

We and any third parties duly appointed/authorized by us to provide content, advertising, or functionality or measure and analyze advertisement performance on our Website (collectively, “Authorized Third Parties”), may use cookies, mobile advertising identifiers, and similar technologies to facilitate administration and navigation, to better understand and improve our Website, to determine and/or improve the advertising shown to you here, and to provide you with a customized online experience.

Cookies.

Cookies are small files that are placed on your computer when you visit the Website. Cookies may be used to store a unique identification number tied to your computer or device so that you can be recognized as the same user across one or more browsing sessions, and across one or more sites. Cookies serve many useful purposes. For example:

  1. Cookies can remember your sign-in credentials so you do not have to enter those credentials each time you visit a Website.

  2. Cookies can help us and the Authorized Third Parties understand which parts of our Websites are the most popular because they help us see which pages and features users access and how much time they spend on the pages. By studying this kind of information, we are better able to adapt our Website and provide you with a better experience.

  3. Cookies help us and the Authorized Third Parties understand which advertisements you have seen so that you don’t receive the same advertisement each time you visit our Websites.

Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. If you disable browser cookies or flash cookies, it may interfere with the proper functioning of our Websites.

Vendors

Google Adsense

Some of the ads may be served by Google. Google’s use of the DART cookie enables it to serve ads to Users based on their visit to our Site and other sites on the Internet. DART uses “non-personal identifiable information” and does NOT track personal information about you, such as your name, email address, physical address, etc. You may opt out of the use of the DART cookie by visiting the Google ad and content network privacy policy at http://www.google.com/privacy_ads.html

PayPal

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

Stripe

We accept payments through Stripe. When processing payments, some of your data will be passed to Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the Stripe Privacy Policy for more details.

Confidentiality

 Personal Data held by us will be kept confidential in accordance with this Privacy Policy pursuant to any applicable law that may from time to time be in force.

Any questions, comments, suggestions or information other than Personal Data sent or posted to the Websites, or any part thereof by Users will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis.

We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely without further reference to you.

Security

Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. When a User is asked to provide his/her credit card information, we provide a secure environment through our partners’ systems (using industry standard SSL or SET protocols) for this purpose.

For the internet, unfortunately, no data transmission over the internet can be guaranteed as completely secure. So while we strive to protect such Personal Data, we cannot ensure or warrant the security of any Personal Data transmitted to us and individuals do so at their own risk. Once any Personal Data comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

A username and password may be essential for you to use some sections of the Website. For your own protection, we require you to keep these confidential and to change your password regularly (if required).

Links

Our Website contain links to other sites. We are not responsible for the privacy practices or the content of such sites. We have established relationships with advertisers and/or business partners but such relationships are generally technical in nature, or content collaborations. If any advertisers and/or business partners access to any information entered by Users in our database, this fact shall be disclosed to the Users upon initiating the registration process. Users who feel they do not wish their information to be shared by anyone other than the Website may then opt out of completing the registration.

Right of Access to Personal Data

Under the Act, you have the rights to the following and notwithstanding:


The right to access – You have the right to request for copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request us to complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to the processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have two weeks to respond to you. If you would like to exercise any of these rights, you may send your request in writing to:

Email: customersupport@chaleuria.com

Changes to Privacy Policy

We reserve the right to amend this Privacy Policy from time to time without prior notice. Any changes to the Privacy Policy will be uploaded onto our Website and therefore, we encourage you to check/visit the Website from time to time for any changes on a regular basis.

(Updated 20th June 2020)

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